FIBERCLOUD LLC™ SHIPPING POLICY
SHIPPING TIME
Orders with all items in stock at our main warehouse in Newark, NJ (98-100 Vanderpool St, Newark, NJ 07114) are usually shipped within one business day. Orders containing items sourced from third-party manufacturers may take 3–10 business days to ship.
SHIPPING FEES
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Free Shipping: Orders over $99 in merchandise are eligible for FREE SHIPPING within the United States.
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International Orders: International orders are shipped via United States Postal Service and may take 2–4 weeks to arrive. Expedited shipping is not available for international orders. Additional tariffs, duties, or fees imposed by the receiving country are the customer’s responsibility.
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Additional Shipping Fees: Some orders may incur additional shipping fees due to weight or size limitations.
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Incorrect Addresses: Orders with incorrect or incomplete shipping addresses entered by the customer may result in delays and additional shipping fees to reship the order.
ORDER MODIFICATIONS
If you need to modify an order prior to shipment, contact our Customer Service team immediately at orders@fibercloudllc.com or call 1(888)718-3787. Be sure to include your order number, correct shipping address, and the requested changes. Changes made after the order has shipped may incur a $13 or higher fee, depending on the modification (e.g., address correction or adding missing details).
PRE-ORDER AND BACKORDER ITEMS
Orders containing pre-ordered or backordered items will be held until all items are in stock. To request separate shipments for in-stock and backordered items, contact us at orders@fibercloudllc.com. Additional shipping fees may apply for multiple shipments.
RETURNS / REFUNDS
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Final Sales: Certain promotions, special sales days, and seasonal offers are marked as final sales, meaning no returns will be accepted.
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Standard Returns: For all other purchases, returns are accepted within 30 days of receipt. A 15% restocking fee applies to all returned items, whether purchased online or in-store. Products must be returned in their original packaging, unused, and in resalable condition. Customers are responsible for return shipping fees unless the return is due to a defect or shipping error.
ONLINE COURSES
Our "Step-By-Step Security Camera Installation: A Complete Guide" course is hosted on the Kajabi platform.
Access and Usage
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After purchasing the course, you will receive an email with login credentials to access the content.
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Each course purchase grants access to one user account. Sharing login credentials or course materials with others is strictly prohibited.
Restrictions for End Users
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Non-Transferable: Digital course access is limited to the purchaser and is non-transferable.
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Copyright:
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All course materials, including but not limited to videos, PDFs, images, diagrams, and supplementary guides, are protected by copyright and other intellectual property laws.
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Users are prohibited from reproducing, distributing, modifying, publicly displaying, or creating derivative works based on any course materials without prior written consent from FiberCloud LLC™.
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Recording, screen capturing, or downloading course content outside of the provided platform is strictly prohibited.
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Course materials may not be used for teaching, training, or resale without explicit authorization.
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Usage Limits: Course content is for personal use only. Unauthorized sharing, reselling, or distribution of course materials will result in immediate account suspension without a refund and may lead to legal action.
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Trademark Use: The course name and associated branding are trademarks of FiberCloud LLC™. Any unauthorized use of these trademarks is strictly prohibited.
Refund Policy
Due to the nature of digital courses, all sales for our "Step-By-Step Security Camera Installation: A Complete Guide" course are final.
Support
If you encounter any issues accessing your course, contact us at orders@fibercloudllc.com or call 1(888)718-3787 for assistance.
CONTACT US
For shipping inquiries, course access, or customer support:
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Email: orders@fibercloudllc.com
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Phone: 1(888)718-3787
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Address: 98-100 Vanderpool St, Newark, NJ 07114
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Store Hours:
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Monday–Friday: 8 AM to 4 PM
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Saturday: 8 AM to 1 PM
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